Audiolog for Contact Centers
Audiolog is a powerful call recording, evaluation, and archiving solution designed to facilitate compliance, reduce risk, increase process efficiencies, and enhance the performance of smaller contact centers.
Audiolog offers highly reliable full-time, on-demand, scheduled, and criteria-driven recording. Built on thousands of successful implementations, Audiolog helps contact centers optimize quality of service and improve operational effectiveness.
Audiolog can capture interactions and data from PBX, ACD, predictive dialer, and CTI systems. Remote live monitoring and playback let your supervisors and managers keep track of contact center activity right from their desktop PCs. Customizable evaluation forms, powerful interactive assessment tools, and synchronized audio and screens help increase supervisor productivity and enhance agent performance.
To help expedite dispute resolution and reduce liability and risk, Audiolog provides rapid access to customer recordings. Using the browser-based Audiolog Interaction Review software, you can retrieve recordings rapidly using a variety of criteria, such as date and time, caller ID, agent, DNIS, or campaign.
Flexible storage capabilities allow large volumes of calls to be retained using Audiolog Centralized Archiving and industry-standard storage technologies, such as NAS, RAID, SAN, EMC Centera. This can help you comply with data retention requirements for your business or industry.
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