Workforce Optimization, Speech Analytics and PCI to Serve as Key Themes During Upcoming Verint Witness Actionable Solutions Workshops and Online Events
MELVILLE, N.Y., February 23, 2010 – Verint® Systems Inc. today announced that it will be hosting a workshop in Toronto that explores best practices for implementing and leveraging workforce optimization (WFO) solutions. Speakers include experts from Verint® Witness Actionable Solutions® and the Society of Workforce Planning Professionals (SWPP). In addition, Verint and customers Elavon and DialAmerica will participate in online events through CRMXchange and the American Teleservices Association (ATA) with a focus on the power of speech analytics and PCI compliance, respectively.
Verint Sponsored Events
“Workforce Optimization Creative Practices Regional Workshop”
The Fairmont Royal York
Toronto, Ontario, Canada
February 25, 8:30 a.m. ET
This half-day WFO creative practices workshop in Toronto is designed for Verint customers. Vicki Herrell, executive director for the SWPP, will join thought leaders from Verint Witness Actionable Solutions in presenting ways to successfully develop and deploy a WFO strategy in the contact center and across the enterprise. The event will also include an opportunity to network with peers, and connect with the presenters and experts in attendance.
CRMXchange Online Event
“Learn How Global Payments Provider Elavon Identifies and Retains At-Risk Customers Using Speech Analytics”
February 25, 1 p.m. ET
In this session, attendees will learn how Elavon—a provider of end-to-end payment processing services—retains at-risk customers by leveraging speech analytics in its customer service operations. Roman Trebon, senior manager for Elavon, will join Diego Lomanto, senior analytics solutions manager for Verint Witness Actionable Solutions, to highlight best practices for operationalizing analytics. Together, they will explore how speech analytics can be used as a strategic and competitive asset, ways in which to apply the technology to improve customer experiences and retention, and how analytics technology can help identify revenue and growth opportunities.
ATA Online Event
“PCI: Real-World Compliance Experience (Everything You Ever Wanted to Know and Were Afraid to Ask)”
March 2, 1 p.m. ET
Sponsored by the New York Metro ATA Chapter, this webinar brings together two organizations in a discussion about PCI and real-world compliance. Noreen Kaminski, vice president of government affairs and legislative compliance for DialAmerica, and Kristyn Emenecker, solutions marketing director for Verint Witness Actionable Solutions, will discuss DialAmerica’s journey to achieving compliance with the Payment Card Industry’s Data Security Standard (PCI DSS). A timely topic for today’s world, the session will provide information for those starting the process of becoming PCI compliant—including how to remain in compliance and stay informed on evolving requirement changes—in addition to relaying updates for the organizations that have already begun the path.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Visit us at our website www.verint.com.
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, April 9, 2008 and February 3, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.
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