Verint Corporate Overview
Verint. Powering Actionable Intelligence.®
Verint® is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions capture, distill, and analyze complex and underused information sources (such as voice, video, and unstructured text) to help organizations make timely and effective decisions. Today, more than 10,000 organizations — including over 80 percent of the Fortune 100 — use our solutions to improve enterprise performance and make the world a safer place.
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In the enterprise market, our workforce optimization solutions help organizations enhance customer service operations in contact centers, branch and remote offices, and back-office environments to increase customer satisfaction, reduce operating costs, identify revenue opportunities, and improve profitability.
In the security intelligence market, our video intelligence, public safety, and communications intelligence and investigative solutions help government and commercial organizations protect people and property and neutralize terrorism and crime.
Founded in 1994, Verint is headquartered in Melville, New York and is powered by 2500 dedicated professionals and offices worldwide. Verint has been named a top 20 global enterprise application vendor and is recognized by industry analysts and organizations the world over for expertise, innovation and leadership. And our global customer service organization and worldwide network of selling and support partners help us provide our customers with superior business value and the industry’s best service and support.
Today, government and enterprises in over 150 countries use Verint solutions to improve customer relationships, enhance operations, protect people and property, and deter terrorism and crime.
Verint Witness Actionable Solutions
Verint Witness Actionable Solutions® help organizations extract and analyze valuable information from customer interactions and related data for optimizing their customer service operations, improving the customer experience, and facilitating compliance. Marketed under the Impact 360® brand to contact centers, back office operations, branch and remote offices, and public safety centers, this unified enterprise workforce optimization suite includes voice recording and quality monitoring, customer interaction analytics (including speech, data, and customer feedback analytics), workforce management, eLearning and coaching, performance management, and desktop application analysis. Our solutions enhance visibility across the customer service delivery chain and help organizations strike a balance among driving sales, managing operating costs, and delivering the optimal customer experience. Read what Verint customers have to say about Witness Actionable Solutions.
Verint Video Intelligence Solutions
Verint Video Intelligence Solutions™ provide a single source for virtually every facet of video surveillance operations, from IP video management software, intelligent edge devices, video analytics, and network video recorders to expert services and support. Marketed under the Nextiva® brand, our solutions simplify management of large, geographically distributed video operations and can significantly improve situational awareness, emergency management, and operational efficiency. Designed to facilitate interoperability with our customers’ business and security systems and complementary third-party products, Nextiva allows these organizations to migrate to networked IP video without discarding their existing analog investments. Read about Nextiva industry solutions for retail, banking, homeland security, critical infrastructure, government, transportation, and other vertical markets.
Verint Communications Intelligence and Investigative Solutions
Verint Communications Intelligence and Investigative Solutions™ help law enforcement, national security, intelligence, and other government agencies detect, investigate, and neutralize criminal and terrorist threats. Verint solutions collect, integrate, and analyze information from voice, video, and data communications, as well as from other sources, to help these agencies generate evidence and intelligence and conduct more productive investigations. Our comprehensive portfolio includes solutions for communications interception, service provider compliance, mobile location tracking, fusion and data management, financial crime investigation, Web intelligence, integrated video monitoring, and tactical communications intelligence. Read about the Verint Communications Intelligence and Investigative Solutions portfolio.
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